Return & Cancellation Policy
Introduction
Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Cancellation Policy for guidance on how to proceed.
Returns
Eligibility: Items must be returned within 7 days of receipt, in their original condition and packaging.
Process: To initiate a return, please contact our customer service team at sales@minicreature.com. We will provide you with a return authorization and instructions.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.
Exchanges If you need to exchange an item, please contact us at sales@minicreature.com. We will guide you through the process and ensure you receive the correct item.
Cancellations
Before Shipment: If you wish to cancel your order before it has been shipped, please contact us immediately at sales@minicreature.com. We will cancel the order and issue a full refund.
After Shipment: If your order has already been shipped, you will need to follow our return process once you receive the item.
Non-Returnable Items Certain items are non-returnable, including:
Customized or personalized products
Items marked as final sale
Damaged or Defective Items If you receive a damaged or defective item, please contact us at sales@minicreature.com within 7 days of receipt. We will arrange for a replacement or refund.
Contact Information
For any questions regarding our Return & Cancellation Policy, please contact us at sales@minicreature.com.